October 10, 2009
As of the 6th, I started getting this message:
Before that is just said that Site Maintenance was going, and that my account would be back up in a couple of hours. I sent email to email@example.com and firstname.lastname@example.org , the only two contact emails I could find anywhere to ask what was going on.
My Facebook account has been disabled for quite some time now. I get:
Your account is temporarily unavailable due to site maintenance. It should be available again within a few hours. We apologize for the inconvenience.”
Unfortunately, a few hours has been nearly 48! I was wondering if there was a more firm ETA as I need to get some contact information out of my email for a job interview I have tomorrow.
Thanks Much! ”
Their reply was less then reassuring and puzzling in it’s “I didn’t read the question” answer:
Our systems indicate that the email address you are writing from is not associated with an account that has been warned or disabled. Please be aware that you must email us directly from the email address associated with the account in question in order for us to assist you.
Be sure to provide your full name and a brief description of the problem you are experiencing in your response, and include all of our prior correspondence so that we can refer to your original inquiry. If you are unable to send a message from your login email address, please list the email address in your response and we will look into this matter further.
If you’re writing on behalf of a friend, please ask your friend to write to us directly, so that we can confirm their identity for account security purposes.
If your inquiry is not related to a warning or a disabled account, please visit our Help Center at http://www.facebook.com/help.php
The Facebook Team”
Uh.. yeah, thanks guys.
Their response that the site would be back up in 24 hours is days past and still no word. Facebook users (including myself,) are getting sorta of antsy. In my case, job searching has become harder as I have now lost contact with quite a few people who might have been able to help me. I still have my linkedin profile, but that has a fraction of the connections I had on Facebook.
Not even a “we’re sorry,” or “the database is fubar and is being rebuilt as fast as possible but it’s a huge task!”