1Nova.com

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Objective:
I am looking to leverage my experience across multiple software and hardware platforms into new challenges and opportunities.

Skills:

• Server Technology: FreeBSD, Solaris 8/9/10, Windows 2000,2003 Server, Mac OSX Tiger Server, Red Hat Linux
• Desktop Operating Systems: Mac OSX 10.0-10.4, Windows 95/98/2000/XP, Red Hat Linux, FreeBSD
• Hardware: Apple based, PC based, Sun Sparc, SGI, some main frame experience
• Design Software: Adobe Applications, Quark, Maya, and some Macromedia
• Office Applications: Microsoft Office ver.5 - ver.2004 (all Mac and PC versions,) Open Office, Star Office
• Other Software: Please ask specifics
• Project Management: Focused on reducing waste and cost company wide

Current Certificates:

• Six Sigma/Green Belt - Project Management Leadership
• Customer Service Certification - Internal training and certification
• Apple ACTC - Server and Client Support

Experience:
Advanced Macintosh Desktop Support
ACS, Inc. - Beaverton, Oregon (Supporting Nike, Inc and it's subsidiaries, Hurley International, Converse, Exeter Brands, Bauer Hockey, and Cole Haan) Symetra (formerly part of Safeco,) Disney/Pixar, Hallmark, and many others
2000 - 2006

• Team Lead for second level support team
• Provided second and third level hardware and software support for Macintosh Clients and support personnel around the World
• Beta Tested and recommended new hardware, software and other products for corporate-wide use
• Interfaced with outside vendors to provide support for clients
• Interfaced with internal groups to help them research and meet Macintosh Client requirements
• Provided cross platform support between multiple OS environments on both the client and server side
• Provided leadership for several process improvements, the most notable saving the company $84,000 in lost time a year. Another helped decrease hold times on a high volume help desk to meet and exceed contractual obligations.
• Administered Apple OSX based servers
• Created and maintained multiple processes ranging from imaging, beta testing and rollout, customer feedback to customer data backup policies

Return/Repair Manager, Help Desk Technician
StoreChek Systems, Portland, Oregon
1998 - 2000

• Built, Configured and shipped customer workstation and server orders
• Handled all customer repair and new equipment orders
• Provided second level Novell networking support
• Provided first and second level support of custom financial application to customers and field technicians
• Provided second level support for Windows based clients
• Beta tested custom financial applications
• Beta tested and recommended new products and solutions for customers
• Y2K Tested and certified Software and Hardware

Shop Technician
HPC Computers, Gresham Oregon
1998

• Built and Configured FreeBSD based servers and clients for Non-profits, Universities, Military, and Space Aeronautic customers
• Built and Configured Windows based clients for business and personal users
• Provided full support and sales via telephone, email and in person both in shop and onsite

Assistant Network Technician
Mt. Hood Community College
1995-1996

• Assisted with maintaining and securing campus wide network
• Trained and provided second level support of Lab Technicians and Professors
• Assisted with managing Network Lab Technicians
• Provided first level support for all Macintosh and PC clients

Lead Technician
Quality Computer Services, Gresham, Oregon
1993 - 1998

• Sold, Built and provided support to walk in and telephone customers
• Provided Network and client support for local businesses
• Managed 3 other technicians
• Managed part inventory and beta tested new products
• Assisted Setup and day to day maintence of QCSNet ISP

References: Available upon request